The Financial Services Authority (FSA) has produced a set of rules and guidance which define the acceptable standard of business practice and customer service. Our Company is committed to following these rules, to support our aim of quality service to all our customers.

Further information can be found at:www.fsa.gov.uk

All staff at Norton Insurance Brokers are fully committed to Treating Customers Fairly by:

• Providing our customers with a product which is most suitable for their needs.
• To always represent our customer when dealing with insurers to get the best policy to meet their needs, or in the event of a claim.
• To provide experienced, friendly and professional staff.
• Give our customers direct access to the right staff. No complicated, automated phone systems or being passed between departments.
• Transparent business policy - no hidden fees, no use of income generating phone numbers.
• Always use plain English to provide clear and understandable policy information.
• Correcting any mistakes promptly and efficiently.

If you have any questions, please contact:

Gordon Cashin
Compliance Manager
T: 0121 246-8081
E: gordon.cashin@norton-ib.co.uk