Making A Claim
For all claims enquiries call: 0121 246 9090
For any incident during work hours (Monday - Friday, 9.00am - 5.00pm) follow the procedures (below) and call us on the number above.
For any incident outside of work hours, follow the procedure below, call us on the number above and leave a message clearly stating your name, address, telephone number and client reference number and we will call you as soon as the office reopens; or, wait until normal office hours and call us directly.
In the event of any accident:
- Do not drive away. You must stop if any person or animal has been hurt, or if any vehicle or property has been damaged.
- Ask for the names and addresses of any other drivers or pedestrians. If there is another driver involved, ask for the name of his or her insurer and for their insurance policy or certificate number.
- If the accident damaged another vehicle, property or animal, you must give your name, address, vehicle registration number and show your insurance certificate to anyone who needs it. If anyone other than you is injured, you must show your insurance certificate to the police.
- Write down the names and addresses of any witnesses.
- Draw a diagram of the scene. Show as much detail as possible. Include:
- The position of all the vehicles before and after the accident.
- The speeds and distances.
- Road names and layout.
- Where witnesses were standing.
- Any other obstructions to your or other road users view.
- Anything that could be relevant to the accident.
- Do not admit you were at fault in any way or offer to make a payment. If any other person does this, remember to report it to us.
- You must report all accidents, particularly those involving personal injury to us immediately. Phone us directly on 0845 373 4772 . We will send you a report form where you need to answer all the questions and sign and date it.
- If you receive any writ, summons or correspondence from anyone else or their representative, send it to us immediately. You must tell us if there is going to be any police action.
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